** Holistic Massage - Indian Head Massage - Sports massage Topo Massage - Topoluci Massage in Essex**


Terms and Conditions

All clients must complete a disclaimer and consultation form prior to treatment and will receive a brief consultation as part of their treatment

Treatments will only be conducted if deemed safe for the client to receive

GP/Consultant permission may be required before treatments can be provided

Inappropriate Behaviour

Mouse’s Mitts has the right to terminate a treatment immediately if the client demonstrates
inappropriate or sexual behaviour

Payment will be collected for the full treatment price, provided more than
10 minutes has been spent massaging the client

If unable to collect money before leaving, an invoice will be sent to the client’s address and all invoices must be paid within 28 days of issue date

Cancellation Policy

A booking is confirmed once Mouse’s Mitts and client have both agreed a date, time,
duration and location for a treatment

If a cancellation is made more than 24 hours before a treatment, the client will not be charged

If a cancellation is made within 24 hours of the treatment, they will be expected
to pay a full price cancellation fee

This cancellation fee may be waived at Mouse’s Mitts discretion

The cancellation fee must be paid within 28 days of the cancellation

Mouse’s Mitts has the right to cancel a treatment by giving 24 hours notice

Mouse’s Mitts has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill

Mouse’s Mitts has the right to cancel a treatment without notice
if the client is intoxicated or inebriated

Mouse’s Mitts commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Complaints: All complaints will be dealt with on a one to one basis and on its own merits. However, if the complaint is still not resolved, both the client 
and Mouse’s Mitts have the right of 
forwarding the complaint to the CNHC for arbitration

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